Privacy Policy
How we collect, use, and protect your personal information at velthonariqo
Information We Collect From You
We collect information you provide directly when using our website and services. This includes information submitted through contact forms, consultation requests, newsletter subscriptions, and other interactive features. We only collect information necessary to provide requested services and improve your experience.
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→Personal identification information including your name, email address, phone number, and mailing address when you submit forms
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→Communication preferences and consultation topics you select when requesting appointments or information about our services
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→Technical information such as IP address, browser type, device information, and browsing patterns collected automatically during website visits
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→Correspondence and communications when you contact us via email, phone, or other communication channels for support or inquiries
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→Feedback, testimonials, and survey responses you choose to provide about your experience with our consultations and services
We collect this information to provide personalized consultations, respond to inquiries, improve our services, and communicate important updates. All collection occurs transparently, and you control what information you share with us.
How We Use Your Information
We use collected information to provide, maintain, and improve our services. This includes scheduling consultations, responding to inquiries, personalizing your experience, and communicating about our services. We process information to understand user needs better and enhance service quality continuously.
Your information helps us analyze website performance, identify technical issues, and optimize functionality. We may use aggregated, anonymized data for research and analysis purposes to improve our offerings. We never sell your personal information to third parties for marketing purposes.
Your Privacy Rights in Australia
Under Australian privacy law, you have specific rights regarding your personal information. You can request access to information we hold about you, ask for corrections to inaccurate data, request deletion of your information, and opt out of marketing communications. We respect these rights and respond promptly to requests.
Right to Access Information
You can request copies of personal information we hold about you at any time.
Right to Correct Information
You can request corrections to inaccurate or incomplete personal information we maintain.
Right to Delete Information
You can request deletion of your personal information subject to certain legal exceptions.
Right to Data Portability
You can request your data in a structured, commonly used format for transfer.
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties for their marketing purposes. We may share information with trusted service providers who assist in operating our website, conducting business, or serving you, provided they agree to keep information confidential.
We may disclose information when required by law, to protect our rights or property, prevent fraud or security issues, or with your explicit consent. Any third parties with access to your information are contractually obligated to maintain confidentiality and use it only for specified purposes.
Security Measures and Data Protection
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes secure servers, encryption protocols, access controls, and regular security assessments. We continuously review and update security practices.
While we strive to protect your information, no internet transmission is completely secure. We cannot guarantee absolute security but work diligently to safeguard your data using industry-standard practices and continuously improving our protection measures.
Contact Us About Privacy
Address: 373 Bay Street, Port Melbourne, VIC 3207 Australia
Phone: +61 7 7515 9179
Email: content@velthonariqo.sbs